Shipping Rates and Returns


Merchandise Total	Standard Ground	Second Day	Overnight
Up to $20	$7.95	$25.95	$37.95
$20.01 - $40.00	$8.95	$26.95	$38.95
$40.01 - $60.00	$11.95	$29.95	$42.95
$60.01 - $80.00	$13.95	$31.95	$44.95
$80.01 - $100.00	$15.95	$33.95	$46.95
$100.01 - $150.00	$17.95	$35.95	$48.95
$150.01 - $200.00	$19.95	$37.95	$50.95
$200.01 - $300.00	$21.95	$39.95	$53.95
$300.01 - $400.00	$31.95	$49.95	$65.95
$400.01 - $500.00	$41.95	$59.95	$76.95
$500.01 - $600.00	$51.95	$69.95	$88.95
$600.01 - $700.00	$61.95	$79.95	$99.95
$700.01 - $800.00	$71.95	$89.95	$111.95
$800.01 - $900.00	$81.95	$99.95	$122.95
$900.01 - $1000.00	$91.95	$109.95	$134.95
$1000.01 - $2000.00	$101.95	$119.95	$145.95
$2000.01 - $3000.00	$201.95	$219.95	$260.95
$3000.01 - $4000.00	$301.95	$319.95	$375.95
$4000.01 - $5000.00	$401.95	$419.95	$490.95
Delivery Time	5-8 business days	2 day if order placed by 2 pm EST	Next Day if order placed by 2 pm EST

*AK, HI, and U.S. Territories add $15.00.
*Orders shipped to the District of Columbia, a sales tax of 6% will be added to the product subtotal, Texas 6.25%.

Regular Ground Delivery

We make every effort to ship your order as quickly as possible using Fedex SmartPost. Please allow 5-8 business days (Monday-Friday, excluding federal holidays) for delivery of in-stock items. Once your package arrives at your local post office, your local mail carrier will deliver the package to you or place the package in your Post Office Box. You will be notified promptly of any delay. All orders placed on Friday (after 2:00 PM EST) - Sunday, will be processed and shipped on Monday. Please note: Items ordered together are not necessarily shipped together. Some items that we sell are shipped directly from the manufacturer and require extra time and expense for delivery. All *drop ship fees will be noted in parenthesis next to the price of the product. *Note - drop ship fees may be charged on a separate transaction.

Rush Delivery

Orders placed Monday - Friday can be shipped for 2 - 3 business day arrival within the continental U.S. Business days are Monday-Friday, excluding federal holidays within the United States.

*Note - Expedited orders must be placed by 2 pm EST.

International Shipments

Shipping Costs:

Up to $50 - $53.00
$50.01 - $100.00 - $65.00
$100.01 - $150.00 - $77.00
$150.01 - $200.00 - $90.00
$200.01 - $250.00 - $102.00
$250.01 - $300.00 - $115.00
$300.01 - $350.00 - $127.00
$350.01 - $400.00 - $140.00
$400.01 - $450.00 - $152.00
$450.01 - $500.00 - $165.00

In-stock items should arrive within 2 - 3 weeks from our receipt of your order. All applicable duties and taxes will be collected by the carrier at the time of delivery. You cannot pre-pay associated import duties and taxes.

Spymuseumstore.org is unable to estimate costs associated with the additional fees. Please contact the customs office for more information on additional fees.

Returns Policy

Your satisfaction is our goal. We stand behind all the products we sell. Please inspect your order upon delivery. If we ship you the wrong item(s) or if items are missing or damaged please contact customer service immediately via email OR 1.877.SPY.BUYS. Arrangements will be made to return/replace your item(s) at our cost and ensure that the correct item is shipped to you at no additional shipping charge.
If for any reason you are not satisfied with your purchase, please return your merchandise 30 days from the ship date with a copy of your sales receipt for a prompt and courteous exchange or refund, whichever you prefer. Please Note: Credit card companies may take up to 2 billing cycles to credit your account. Refunds are not issued 30 days after purchase.

Opened software, videos, DVDs, and CDs are returnable for exact replacement only due to defect.

Gift cards and memberships cannot be refunded.

Products that are drop shipped are non-returnable.

All refunds will be made in the same form as the original payment.

Gift recipients may exchange their gift or will receive either a SPY BUCKS gift card, redeemable at the International Spy Museum Online or Retail Store. Please note: The item(s) returned must be in original packaging in salable condition for the item to be returned and or exchanged.

All Party Sets have to be returned in complete sets, (can't be broken apart) for full refund.

Shipping and handling charges are not refundable

. Please email our customer service department for more information.

Include your completed return form with a copy of your sales receipt (gift recipients please include copy of packing slip) and send the package via UPS or insured Parcel Post to: International Spy Museum Returns Processing, 800 F Street, NW, Washington, DC 20004-1500. The International Spy Museum Store is not responsible for packages lost in the mail.

Lost your return form? Print out a copy of the Return Form and Label.