Shipping Rates and Returns

Merchandise Total

Standard Ground

Expedited

Overnight



Up to $20

$7.95

$15.95

$37.95

$20.01 - $40.00

$8.95


$16.95

$38.95

$40.01 - $60.00

$11.95

$18.95

$42.95

$60.01 - $80.00



$13.95

$20.95

$44.95

$80.01 - $100.00

$15.95

$22.95

$46.95



$100.01 - $150.00

$17.95

$24.95

$48.95

$150.01 - $200.00

$19.95



$26.95 $50.95
$200.01 - $300.00 $21.95 $28.95 $53.95
$300.01 - $400.00 $31.95 $38.95 $65.95
$400.01 - $500.00 $41.95 $48.95 $76.95
$500.01 - $600.00 $51.95 $58.95 $88.95
$600.01 - $700.00 $61.95 $68.95 $99.95
$700.01 - $800.00 $71.95 $78.95 $111.95
$800.01 - $900.00 $81.95 $88.95 $122.95
$900.01 - $1000.00 $91.95 $98.95 $134.95
$1000.01 - $2000.00 $101.95 $108.95 $145.95
$2000.01 - $3000.00 $201.95 $218.95 $260.95
$3000.01 - $4000.00 $301.95 $318.95 $375.95
$4000.01 - $5000.00 $401.95 $418.95 $490.95

Delivery Time



5-8 business days if order placed by 2 pm EST

2-3 days if order placed by 2 pm EST

Next Day if order placed by 2 pm EST

*AK, HI, and U.S. Territories add $15.00.
*Orders shipped to the District of Columbia, a sales tax of 6% will be added to the product subtotal, Texas 6.25%.

Regular Ground

We make every effort to ship your order as quickly as possible using Fedex SmartPost. Please allow 5-8 business days (Monday-Friday, excluding federal holidays) for delivery of in-stock items. Once your package arrives at your local post office, your local mail carrier will deliver the package to you or place the package in your Post Office Box. You will be notified promptly of any delay. All orders placed on Friday (after 2:00 PM EST) - Sunday, will be processed and shipped on Monday. Please note: Items ordered together are not necessarily shipped together.

Expedited

Orders placed Monday - Friday can be shipped for 2 - 3 business day arrival within the continental U.S. Business days are Monday-Friday, excluding federal holidays within the United States.
*Note - Expedited orders must be placed by 2 pm EST.

Overnight

Orders placed Monday - Friday can be shipped for next day arrival within the continental U.S. Business days are Monday-Friday, excluding federal holidays within the United States.
*Note - Overnight orders must be placed by 2 pm EST.

.
All orders to Alaska, American Samoa, APO AA, APO AE, APO AP,Guam, Hawaii, Marshall Islands, Micronesia, Palau, Puerto Rico, Saipan, Virgin Islands will be shipped USPS Priority Mail. Orders placed Monday - Friday can be shipped for 4-5 business day arrival. The delivery time to APO addresses can vary.

International

Shipping Costs:

Up to $50 - $53.00
$50.01 - $100.00 - $65.00
$100.01 - $150.00 - $77.00
$150.01 - $200.00 - $90.00
$200.01 - $250.00 - $102.00
$250.01 - $300.00 - $115.00
$300.01 - $350.00 - $127.00
$350.01 - $400.00 - $140.00
$400.01 - $450.00 - $152.00
$450.01 - $500.00 - $165.00

In-stock items should arrive within 2 - 3 weeks from our receipt of your order. Please Note: To provide you with the most economical International shipping rates, no tracking is available for your package. All applicable duties and taxes will be collected by the carrier at the time of delivery. You cannot pre-pay associated import duties and taxes. We currently ship to the following International Countries/Territories: Canada, Mexico, Caribbean Islands, European Countries. Click here to see the full country/territory list.

If you wish to ship to a country not listed please contact customerservice@spymuseumstore.org with pertinent details (items to be shipped, destination, need by date).


Spymuseumstore.org is unable to estimate costs associated with the additional fees. Please contact the customs office for more information on additional fees. * Please note: Shipping rates are estimates based on your delivery location, additional shipping fees may be incurred based on actual weight and package dimensions. Customer service will notify you by email with any additional fees.

Canada

Shipping Costs:

Up to $50 - $36.00
$50.01 - $100.00 - $41.00
$100.01 - $150.00 - $46.00
$150.01 - $200.00 - $51.00
$200.01 - $250.00 - $56.00
$250.01 - $300.00 - $61.00
$300.01 - $350.00 - $66.00
$350.01 - $400.00 - $71.00
$400.01 - $450.00 - $76.00
$450.01 - $500.00 - $81.00

Please allow 5-10 business days (Monday-Friday, excluding federal holidays) for delivery of in-stock items. Orders placed before 2 PM EST will be processed and shipped the same day. Please Note: To provide you with the most economical International shipping rates, no tracking is available for your package.

Returns Policy

Your satisfaction is our goal. We stand behind all the products we sell. Please inspect your order upon delivery. If we ship you the wrong item(s) or if items are missing or damaged please contact customer service immediately via
email OR 1.877.SPY.BUYS. Arrangements will be made to return/replace your item(s) at our cost and ensure that the correct item is shipped to you at no additional shipping charge.
If for any reason you are not satisfied with your purchase, please return your merchandise 30 days from the ship date with a copy of your sales receipt for a prompt and courteous exchange or refund, whichever you prefer.

  • Please Note: Credit card companies may take up to 2 billing cycles to credit your account.
  • Opened software, videos, DVDs, and CDs are returnable for exact replacement only due to defect.
  • Gift cards and memberships cannot be refunded.
  • All refunds will be made in the same form as the original payment.
  • Gift recipients may exchange their gift or will receive either a SPY BUCKS gift card, redeemable at the International Spy Museum Online or Retail Store.
  • Please note: The item(s) returned must be in original packaging in salable condition for the item to be returned and or exchanged.
  • All Party Sets have to be returned in complete sets, (can't be broken apart) for full refund.
  • Shipping and handling charges are not refundable
  • . Please email our customer service department for more information.

    Include your completed
    return form with a copy of your sales receipt (gift recipients please include copy of packing slip) and send the package via UPS or insured Parcel Post to: International Spy Museum Returns Processing, 800 F Street, NW, Washington, DC 20004-1500. The International Spy Museum Store is not responsible for packages lost in the mail.

    Lost your return form? Print out a copy of the Return Form and Label.