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Shipping Rates and Returns

Merchandise Total

Standard Ground

Expedited

Overnight



Up to $20

$7.95

$15.95

$37.95

$20.01 - $40.00

$8.95


$16.95

$38.95

$40.01 - $60.00

$11.95

$18.95

$42.95

$60.01 - $80.00



$13.95

$20.95

$44.95

$80.01 - $100.00

$15.95

$22.95

$46.95



$100.01 - $150.00

$17.95

$24.95

$48.95

$150.01 - $200.00

$19.95



$26.95 $50.95
$200.01 - $300.00 $21.95 $28.95 $53.95
$300.01 - $400.00 $31.95 $38.95 $65.95
$400.01 - $500.00 $41.95 $48.95 $76.95
$500.01 - $600.00 $51.95 $58.95 $88.95
$600.01 - $700.00 $61.95 $68.95 $99.95
$700.01 - $800.00 $71.95 $78.95 $111.95
$800.01 - $900.00 $81.95 $88.95 $122.95
$900.01 - $1000.00 $91.95 $98.95 $134.95
$1000.01 - $2000.00 $101.95 $108.95 $145.95
$2000.01 - $3000.00 $201.95 $218.95 $260.95
$3000.01 - $4000.00 $301.95 $318.95 $375.95
$4000.01 - $5000.00 $401.95 $418.95 $490.95

Delivery Time



7-10 business days if order placed by 12 pm EST

3-4 days if order placed by 12 pm EST

Next Day if order placed by 12:00 pm EST

*AK, HI, and U.S. Territories add $15.00.
*Orders shipped to the District of Columbia, a sales tax of 5.75% will be added to the product subtotal.


Regular Ground

We make every effort to ship your order as quickly as possible using Fedex SmartPost. Please allow 7-10 business days (Monday-Friday, excluding federal holidays) for delivery of in-stock items. Once your package arrives at your local post office, your local mail carrier will deliver the package to you or place the package in your Post Office Box. You will be notified promptly of any delay. All orders placed on Friday (after 12:00 PM EST) - Sunday, will be processed and shipped on Monday. Please note: Items ordered together are not necessarily shipped together.

Expedited

Orders placed Monday - Friday can be shipped for 3-4 business day arrival within the continental U.S. Business days are Monday-Friday, excluding federal holidays within the United States.
*Note - Expedited orders must be placed by 12 pm EST.

Overnight

Orders placed Monday - Friday can be shipped for next day arrival within the continental U.S. Business days are Monday-Friday, excluding federal holidays within the United States.
*Note - Overnight orders must be placed by 12 pm EST.
.
All orders to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Micronesia, Palau, Puerto Rico, Saipan, Virgin Islands will be shipped USPS Priority Mail. Orders placed Monday - Friday can be shipped for 7-10 business day arrival.

Canada

Shipping Costs:

Up to $50 - $36.00
$50.01 - $100.00 - $41.00
$100.01 - $150.00 - $46.00
$150.01 - $200.00 - $51.00
$200.01 - $250.00 - $56.00
$250.01 - $300.00 - $61.00
$300.01 - $350.00 - $66.00
$350.01 - $400.00 - $71.00
$400.01 - $450.00 - $76.00
$450.01 - $500.00 - $81.00

Please allow 8-16 business days (Monday-Friday, excluding federal holidays) for delivery of in-stock items. Orders placed by 12 PM EST will be processed and shipped the same day. Please Note: To provide you with the most economical International shipping rates, no tracking is available for your package.

Returns Policy

Your satisfaction is our goal. We stand behind all the products we sell. Please inspect your order upon delivery. If we ship you the wrong item(s) or if items are missing or damaged please contact customer service immediately via
email OR 1.877.SPY.BUYS. Arrangements will be made to return/replace your item(s) at our cost and ensure that the correct item is shipped to you at no additional shipping charge.
If for any reason you are not satisfied with your purchase, please return your merchandise 30 days from the ship date with a copy of your sales receipt for a prompt and courteous exchange or refund, whichever you prefer.

  • Please Note: Credit card companies may take up to 2 billing cycles to credit your account.
  • Opened software, videos, DVDs, and CDs are returnable for exact replacement only due to defect.
  • Gift cards and memberships cannot be refunded.
  • All refunds will be made in the same form as the original payment.
  • Gift recipients may exchange their gift or will receive either a SPY BUCKS gift card, redeemable at the International Spy Museum Online or Retail Store.
  • Please note: The item(s) returned must be in original packaging in salable condition for the item to be returned and or exchanged.
  • All Party Sets have to be returned in complete sets, (can't be broken apart) for full refund.
  • Shipping and handling charges are not refundable
  • . Please email our customer service department for more information.

    Include your completed
    return form with a copy of your sales receipt (gift recipients please include copy of packing slip) and send the package via UPS or insured Parcel Post to: International Spy Museum Returns Processing, 800 F Street, NW, Washington, DC 20004-1500. The International Spy Museum Store is not responsible for packages lost in the mail.

    Lost your return form? Print out a copy of the Return Form and Label.