Q: What forms of payment do you accept?
A: We accept all major credit cards including VISA, MasterCard, American Express, and Discover. We are unable to accept cash, personal checks, money orders, and traveler's checks for online purchases. Only US issued bank cards are accepted.
Q: What discounts are available?
A: Spy Museum members receive a 20% discount on all items except gift cards, memberships and gift wrap services. For information on how to become a member please visit our Membership page.
Q: Is it safe to use my credit card to make purchases on spymuseumstore.org?
A: SpyMuseumStore.org provides a state-of-the-art secure transaction environment for our customers. This site is hosted by Yahoo! Store. Yahoo! uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time Yahoo! asks you for a credit card number for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on Yahoo!, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number to protect your privacy.
Q: Can I purchase and use an electronic gift card online?
A: SPY BUCKS electronic gift cards are available online in denominations of $15, $25, $50, and $100, and arrive in an exclusive Spy Museum card holder with your personalized message. Gift cards can be applied to online sales as well as on-site retail store purchases, ticket sales and memberships. Sales tax, standard shipping charges, and membership discounts do not apply to gift card purchases. (Add $15 for rush delivery; $12 per foreign address).
Q: How much do you charge for shipping?
A: Charges will be calculated separately for each address. Certain products have unique shipping charges noted in parenthesis below their description. Those charges will be added to the charges below.
|
Merchandise
Total |
Standard
Ground |
Expedited |
Overnight |
Up
to $20 |
$7.95 |
$15.95 |
$37.95 |
|
$20.01
- $40.00 |
$8.95 |
$16.95 |
$38.95 |
|
$40.01
- $60.00 |
$11.95 |
$18.95 |
$42.95 |
|
$60.01
- $80.00 |
$13.95 |
$20.95 |
$44.95 |
|
$80.01
- $100.00 |
$15.95 |
$22.95 |
$46.95 |
|
$100.01
- $150.00 |
$17.95 |
$24.95 |
$48.95 |
|
$150.01
- $200.00 |
$19.95 |
$26.95 | $50.95 |
|
$200.01
- $300.00 |
$21.95 | $28.95 | $53.95 |
|
$300.01 - $400.00 |
$31.95 | $38.95 | $65.95 |
|
$400.01
- $500.00 |
$41.95 | $48.95 | $76.95 |
|
$500.01
- $600.00 |
$51.95 | $58.95 | $88.95 |
|
$600.01
- $700.00 |
$61.95 | $68.95 | $99.95 |
|
$700.01
- $800.00 |
$71.95 | $78.95 | $111.95 |
|
$800.01
- $900.00 |
$81.95 | $88.95 | $122.95 |
|
$900.01
- $1000.00 |
$91.95 | $98.95 | $134.95 |
|
$1000.01
- $2000.00 |
$101.95 | $108.95 | $145.95 |
|
$2000.01
- $3000.00 |
$201.95 | $218.95 | $260.95 |
|
$3000.01
- $4000.00 |
$301.95 | $318.95 | $375.95 |
|
$4000.01
- $5000.00 |
$401.95 | $418.95 | $490.95 |
|
Delivery
Time |
5-8 business days |
2-3 days if order placed by 2 pm EST |
Next
Day if order placed by 2 pm EST |
AK, HI, and U.S. Territories add $15.00.
Q: Do you charge taxes?
A. For orders shipped to the District of Columbia a sales tax of 6% will
be added to the product subtotal, Texas 6.25%.
Q: Do you deliver to PO Boxes or APO/FPO Addresses
?
A: We deliver to PO Boxes, APO/FPO addresses.
Q: Can I purchase items for delivery outside of the US?
A: Yes. In stock items should arrive within 2 - 3 weeks from our receipt of
your order. All applicable duties and taxes will be collected by the carrier
at the time of delivery. Spymuseumstore.org is unable to estimate costs associated with the additional fees. Please contact the customs office for more information on additional fees. Please Note: To provide you with the most economical International shipping rates, no tracking is available for your package.
Orders shipped to Canada will arrive within 5-10 business days.*Please note: Shipping rates are estimates based on your delivery location, additional shipping fees may be incurred based on actual weight and package dimensions. Customer service will notify you by email with any additional fees. We currently ship to the following International Countries/Territories: Canada, Mexico, Caribbean Islands, European Countries. Click here to see the full country/territory list. If you wish to ship to a country not listed please contact customerservice@spymuseumstore.org with pertinent details (items to be shipped, destination, need by date).
Q: When will my order be shipped?
A: Our goal is to deliver your purchase in the quickest and most economical
way possible. You'll be notified promptly of any delivery delays or product
back orders. Please note that items ordered together may not ship together.
Q: How long will it take for my order to arrive?
A: It depends on the shipping option that you select. We make every effort to
ship your order as quickly as possible using Fedex SmartPost. Please allow
5-8 business days (Monday-Friday, excluding federal holidays) for delivery of
in-stock items. Once your package arrives at your local post office, your local
mail carrier will deliver the package to you or place the package in your Post
Office Box. You will be notified promptly of any delay. All orders placed on
Friday (after 2:00 PM EST) - Sunday, will be processed and shipped on Monday.
Please note: Items ordered together are not necessarily shipped together. Some
items that we sell are shipped directly from the manufacturer and require extra
time and expense for delivery. All *drop ship fees will be noted in parenthesis
next to the price of the product. Note - drop ship fees may be charged on a
separate transaction. ** Expedited and Overnight shipping options are available. See Ship Fee Schedule for these options.
All orders to Alaska, American Samoa, APO AA, APO AE, APO AP,Guam, Hawaii, Marshall Islands, Micronesia, Palau, Puerto Rico, Saipan, Virgin Islands will be shipped USPS Priority Mail. Orders placed Monday - Friday can be shipped for 4-5 business day arrival. The delivery time to APO addresses can vary.
Q: How do I track delivery of my order?
A: You will receive an order confirmation after you check out and a shipping
confirmation via email once your package ships. Your package should arrive no
later than 5-8 business days after you receive your electronic order confirmation.
If your package does not arrive in a timely manner, you contact us by
email
or by phone at 1.877.SPY.BUYS with your name, address, order number and shipment
tracking number.
Q: What if I wish to cancel or refuse shipments?
A. There is a very small window in which you may make changes to your order. Please call us at 877.SPY.BUYS if you wish to cancel or modify your order. Only if your order has not been routed, can any modifications be made to an existing order. Otherwise, your order is in transit.
Outbound and return shipping charges are the responsibility of the purchaser
for all routed orders.
Customers may be charged an additional handling fee for any refused or undelivered
shipments due to incorrect address entry on the order form.
Q: What is your returns policy?
A: Your satisfaction is our goal. We stand behind all the products we sell.
Please inspect your order upon delivery. If we ship you the wrong item(s) or
if items are missing or damaged please contact customer service immediately
via email OR 1.877.SPY.BUYS.
Arrangements will be made to return/replace your item(s) at our cost and ensure
that the correct item is shipped to you at no additional shipping charge.
If for any reason you are not satisfied with your purchase, please return your
merchandise 30 days from the ship date with a copy of your sales receipt for
a prompt and courteous exchange or refund, whichever you prefer. Refunds are not issued 30 days after purchase. Our extended holiday return period makes it easier to do your holiday shopping. Please Note:
Credit card companies may take up to 2 billing cycles to credit your account.
Include your completed return form with a copy of your sales receipt (gift recipients please include copy of packing slip) and send the package via UPS or insured Parcel Post to: International Spy Museum Returns Processing, 800 F Street, NW, Washington, DC 20004-1500. The International Spy Museum Store is not responsible for packages lost in the mail.
Lost your return form? Print out a copy of the Return Form and Label.
Q: What other ordering options are available to me if I prefer not to order online?
A: The International Spy Museum Store accepts phone, fax, and mail orders but can not guarantee the security of your credit card and personal information using methods other than online ordering.
Phone: 1.877.SPY.BUYS
Fax: 202.393.7797
Mail: International Spy Museum, 800 F Street, NW
Washington, DC 20004
*Note - please be sure to include your daytime phone number when choosing order options other than online so we can reach you if we have any questions.
Q: What is the International Spy Museum?
A: The International Spy Museum is the first and only public museum in the United States solely dedicated to espionage and the only one in the world to provide a global perspective on this all-but-invisible profession. It features the largest collection of international spy-related artifacts ever placed on public display. The stories of individual spies, told through film, interactives, and state-of-the-art exhibits, provide a dynamic context to foster an understanding of espionage and its impact on current and historic events. In addition to the Museum, the Complex includes a Museum Store, private dining and event facilities, and two restaurants: Zola and Spy City Cafe. Visit the Spy Museum's website: http://www.spymuseum.org
Q. Do you have any retail stores outside of the Museum?
A: Yes, as of June 2007, the International Spy Museum has established a new business relationship with AMERICA! stores. Our products are now on display and can be purchased from the Spy Museum cart located in Concourse B at Dulles International Airport as well as at full line AMERICA! stores located in Reagan National Airport, Dulles International Airport and Newark Airport plus Old Town Alexandria, Pentagon City, Historic Annapolis and National Harbor. Please look for us at other area airports in the future.
QUESTIONS & COMMENTS
Please feel free to contact us with any questions or feedback regarding our web site. It is important to us that we assist you in a timely manner. We value your comments and suggestions and many choices we make are based on customer inquiries. Please click here to email any questions or comments to us.
